Service level agreement
FlimsyMail is inbound-only temporary email infrastructure. Paid plans include the following target commitments. Status updates are published on this page and via operational channels when material incidents occur.
Availability
Pro / Business: 99.9% monthly uptime target for the public API and inbound receive path (excluding scheduled maintenance announced ≥24h in advance).
Developer / Free: best-effort; no formal credit SLA.
Support
- Developer — email, best effort within 2 business days
- Pro — priority email within 1 business day
- Business — priority email + agreed response window in contract
Status
Operational status: All systems operational. For incidents, email support@flimsymail.com.
Credits
Business customers may request a service credit for verified downtime below the availability target, as defined in their order form. Credits are the sole remedy unless otherwise agreed in writing.